Welcome to our store policies page! Here you can find information about our pre-order policy, returns and exchanges, and damage policy. We aim to provide clear guidelines to ensure a smooth shopping experience. If you have any questions, don't hesitate to reach out to us!
We accept returns or exchanges within 14 days of purchase. Items must be unused, in their original packaging with tags still attached, and accompanied by a receipt. If you wish to return or exchange your item, please contact us within 14 days to initiate the process.
Please note that customers are responsible for the return postage costs when requesting a return or exchange.
Damages
We will not be held responsible for any damages caused by negligence in following the care instructions provided. All garments come with care labels attached* and specific instructions, which must be adhered to in order to maintain the quality and longevity of your items. Please ensure you read and follow these guidelines carefully to avoid any potential damage.
*Note: Our luxe collection doesn't have care labels attached as it is dry clean only due to the nature of the colour variations in the design.
Pre-Orders
We have a selection of products which are available for pre-order only such as: hard sole shoes and Christening garments. Our pre-order service allows you to place an upfront payment for items that are not currently in stock. We then order directly from our stockist and allow 5 days for the items to arrive with us. All items are quality checked and carefully packaged up and posted directly to the customer. The estimated arrival time to the customer, entirely depends on the postage option chosen at the checkout. In the unlikely event of any issues, we will contact you via the email given, so please ensure this is correct.
We offer stylish, comfortable baby and children's clothing and accessories. from everyday wear to special occasions, we've got your little one covered.
Boys
Girls
Luxe Collection
Email: [email protected]
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